Cancellation & Refund Policy
The API subscriptions MailsGuide offers automatically renew every 30-days unless canceled.
Access to purchased standalone databases as listed in the Website is indefinite unless expressed otherwise on the Website. However, in order to terminate API subscriptions, you need to simply follow the cancellation instructions on user dashboards and duly terminate your subscription or send us a cancellation request via email at least 7 days before the next renewal date.
In case the payment details (for example, the credit card or PayPal account) you submit for the API subscription payments fail a monthly term, the system will automatically try to charge you every 3 days. If this fails multiple times, your API subscription may be automatically canceled without notice. The automatic attempts after the first attempt fails may differ based on the practices of your bank and the payment method.
If the API subscription cancellation was unsuccessful as a fault or the negligence of the User and the subscription automatically renews for the following month(s) after the cancellation attempt, the User shall be responsible for the payment of such renewed periods.
All API subscription renewal fees are final and non-refundable even in cases the Services are not actively or not at all used.